"This is the first conference in years where I have taken pages of notes for every session. So many insightful conversations, so much positivity towards the future of the Health Club industry and its businesses."
Dr. Paul Bedford Principle Retention Guru
2019 Technology Summit Advisory Board
Rick Caro President Management Vision, Inc.
Rick Caro is the President of Management Vision, Inc., a leading consulting firm specializing in the club industry. It provides management expertise to clubs, real estate developers, hospitals, hotels, resorts, appraisers and to the courts as an expert witness. Management Vision is widely regarded for its feasibility studies, business plans, loan proposals, valuation of the worth of clubs, assistance in the buying and selling of clubs, operational analyses of existing clubs and financial acumen. It has experience with small- and large-sized clubs, single-activity and multi-sport facilities, suburban and urban sites, owned and leasehold properties and start-up and take-over business situations throughout the U.S. and other countries. Mr. Caro also founded Club Market Vision, Inc., a sister company, to provide strategic and marketing consulting, industry and club member research assistance.
Jon Roberts CIO InShape Health Clubs https://www.inshape.com/
Jon Roberts currently serves as the Chief Information Officer for In-Shape Health Clubs, a California-based chain of 65 full service health clubs. In this role, Jon is responsible for infrastructure, application development, business intelligence, product & process development as well as overseeing the customer support centers. Prior to working for In-Shape Health Clubs, Jon worked in multiple different industries including Aerospace, Voice Processing, Legal Services, Banking and consulting. Jon holds bachelor degrees in Computer Science and Business Administration, both from Oklahoma State University. In his spare time, Jon enjoys golf, hiking, and snow skiing.
Kristian Merritt is Director of Digital Transformation at David Lloyd Leisure, one of Europe’s largest Health & Fitness operators with 114 clubs and over 620,000 members across the United Kingdom, Spain, Germany, Ireland, Belgium, Italy, Netherlands and France. After 10 years in retail, Kristian joined the industry in 2014 and started by asking why nothing works how our members expect it to. In his current role, Kristian accepts he is now responsible for answering his own question as David Lloyd looks to digitally transform its own business and continue to put the member experience ahead of technology or operational challenges. In his spare time Kristian enjoys supporting Dave Wright in his relentless ambition of helping members know how to end a MyZone workout coupled with the odd round of golf and occasional jog.
Josh Rider joined solidcore in 2019 and currently serves as the Chief Revenue Officer. Josh has over 16 years of experience leading teams across multiple industries encompassing the Marine Corps, Investment Banking and most recently Fitness. Prior to his new role at solidcore he served as Senior Vice President of Corporate Strategy for Gold’s Gym International where he oversaw corporate strategy, corporate partnerships, brand innovation, operations support, revenue management across multiple lines of business as well as the member service center. Prior to Gold’s Gym International, Josh was a Vice President in the Investment Banking Division of J.P. Morgan advising clients across multiple industries on mergers and acquisitions, activism defense and capital raise activities. Josh holds a Bachelor’s Degree in Computer Science from Baylor University and an MBA from the Massachusetts Institute of Technology, Sloan School of Management.
Allison Rand Director of Marketing Urban Adventures - VIDA - SweatBox - Bang Salon - Aura Spa http://www.uacompanies.com/
As the Director for the Marketing and Communications Department at Urban Adventures Allison oversees marketing, public relations and community relations for the five VIDA Fitness lifestyle clubs located in Washington, DC and include SweatBox, Aura spa and Bang Salon. Allison joined Urban Adventures in 2017 to lead VIDA’s marketing expansion in the DC Metro Area. Under Allison’s guidance VIDA has increased its membership, launched a successful partnership with the Mayor and DC Parks and Rec to help make DC the fittest city in the United States. She has also orchestrated multiple events under VIDA Gives Back, the charitable branch of VIDA Fitness. Allison has an extensive history in the fitness, marketing and digital worlds as the previous General Manager of AcaciaTV, a fitness video on demand platform, Vice President of Digital Media for Discovery Communications, and Diet & Fitness Producer at the first website for women, iVillage.com. She uses her content creation experience and creativity to develop winning campaigns that drive revenue creation, increase brand recognition and promote a well-balanced lifestyle for everyone.
Katie Bossie is Listen360's Senior Business Manager for the health and fitness industry. In her current role, Katie oversees business development and service delivery of Listen360's customer engagement and reviews management system for their health and fitness clients. Having worked with health and fitness businesses of all types and sizes, Katie is keenly suited to share insights and best practices on what drives customer loyalty in the health and fitness industry.
John Ford CEO eGym North America
John Ford started his career in fitness technology as the founder of Virtual Active – a first person, running, hiking, and cycling video experience distributed to millions of exercisers around the world. After retiring from running around the world with high-tech camera gear, John spent his time building mobile technology at Netpulse that helps health clubs engage members, drive revenue and enhance the club experience. As part of the acquisition of Netpulse by eGym in 2018, John took the next step in realizing his vision of a fully networked training experience and became CEO North America of eGym. He is now leveraging the combination of the largest supplier-independent digital fitness platform and the largest open mobile platform to help health clubs take full advantage of the potential of digital technology.
Dave Wright CEO MYZONE, Inc.
Dave Wright is the Creator and CEO of Myzone, the CEO and owner of Creative Fitness Marketing and a health club operator with clubs spanning two continents. Respected as a straight-talking Aussie, but based in the UK, Dave is a serial entrepreneur who has offices in the UK, the USA and Australia and his product, Myzone, is enjoyed in over 6,000 facilities by over a million people in 65 countries, translated into 19 different languages. As a parent, an employer, a club operator, a health club member and a try-hard sportsman, Dave has many real-life situations that have proved to be great case studies for his wearable technology.
Bruce Lewis Vice President & Industry Practice Manager Silicus
Bruce Lewis is the Vice President and Industry Practice Manager at Silicus. Bruce leads the Health & Fitness, and Payments & cards industry practices. Bruce has over 20 years of experience building and delivering software enabled products for the Health and Fitness Industry. He has worked in and consulted with many of the leading technology companies in the Industry Including CheckFree, Aphelion, Fiserv, Jonas Fitness, and Motionsoft. In his capacity as VP/CIO, he has led teams who have built products currently being sold and utilized in the Industry. His background in payments and credit card processers includes work with WorldPay/Vantiv, First Data, TSYS and other top ACH processing banks in the country.
Blair C. McHaney CEO Worx Wenatchee Valley
Blair is the Former VP of Strategic Initiatives for Medallia, the world's leading operational customer experience management (OCEM) technology company, subject matter expert on operationalizing voice of customer systems, club owner for over 35 years, and President of MXM, a Medallia Partner Company for Operational Customer Experience Management in the fitness industry. MXM has grown to serve nearly 600 clubs including Equinox, US Fitness Group, Fitness Connection, Gainesville Health and Fitness, The Houstonian and hundreds more high-end prestige clubs as well as low cost providers.
Dana Milkie CEO & President InTouch Technology
As President and CEO of InTouch Technology, Dana Milkie is responsible for driving company growth through the successful implementation of InTouch’s short and long term business strategies. Passionate about the health and fitness industry, Dana’s move to InTouch was a natural fit. Since joining the company in 2016, Dana has been committed to addressing the changing needs of the industry by expanding InTouch’s software solution to include member acquisition, engagement and retention tools. Dana is a recognized, seasoned veteran of the fitness industry with 30 years of professional experience. He has successfully helped both small and large businesses optimize their growth, resources and profitability strategies. As a respected and insightful representative of the industry, Dana has been interviewed and spoken extensively in industry-focused publications including CBI, IHRSA, Club Solutions, Fitness Business Canada, Club Industry and many others. Prior to joining InTouch, Dana was Senior Vice President of Client Management with ABC Financial, responsible for the management of ABC’s industry leading customer portfolio. Additionally, he served as Senior Vice President of a multi-location franchise group. Outside of InTouch, Dana sits on the Board of Directors of several companies. He currently serves as the President of The Foundation for Community Betterment, a national non-profit organization, dedicated to helping individuals and organizations with immediate and critical needs.
Brian Mitchell CEO - Promotion Vault
A proven, visionary leader in the ever-evolving field of promotional incentive marketing. As CEO and chief driver behind Promotion Vault™, Mitchell has spent over two decades pioneering new technologies and revolutionizing methodologies within the field to enable his partners to achieve success in marketing their businesses.
Al Noshirvani Chairman, Motionsoft Co-Host, Motionsoft Technology Summit
Al Noshirvani, along with his brother, acquired the assets of KI Software in October of 2004 and founded Motionsoft, a club management software pioneer with integrated billing, and back office support services that helps fitness, health, and wellness firms obtain operational excellence with industry leading member insights and analysis tools.
Since the initial acquisition of KI, Al has completed five other acquisitions, raised close to $40 million in venture capital, attracted some of the most well-known brand in fitness as customers, has grown Motionsoft to over 100 employees managing over 2,750 fitness-focused gyms, health clubs, and wellness centers and nearly $3 billion in annual payment processing.
Today, as Chairman and Chief Strategy Officer, Al leads Motiosoft’s efforts to accelerate new growth while addressing the core operational needs of gym owners and club professional who are laser focused on providing outstanding member experiences.
As an industry thought leader on technology with 25 years of software sales experience, including four years as General Manager of KI Software, Al speaks at numerous events on the business value of technology in the fitness industry. In 2017, Al was selected as charter member of IHRSA’s Innovation & Technology Advisory Council. In 2010, Al was named by the Washington Business Journal as a member of the “40 Under 40” that recognizes the Greater Washington regions brightest young business leaders. He is also the co-host of the annual industry conference The Motionsoft Technology Summit.
Raj Sareen Chief Executive Officer Styku
Raj is an entrepreneur, scientist, and inventor who currently leads a fast-growing wellness technology start-up Styku. With a BS in Space Sciences, and an MS in Physics, Raj spent much of his academic career focused on learning about the physical world we live in and the universe above. His journey included stints at NASA, where he spent time working in the shuttle program, and later the astrobiology institute for the study of biomarkers. Driven by the possibility of discovering life elsewhere, Raj eventually settled as a research scientist at the California and Carnegie Planet Search lab, where he spent several years in post-grad researching extra-solar planets around other stars. Having come from a family of entrepreneurs, Raj fosters a deep desire to build innovative technology that can help further understanding of the world. Raj made a career change and joined his family’s software business, where he would discover a need for innovation in computer vision of the human form. Having gained valuable skills in imaging and sensing technologies, Raj would turn his attention from studying celestial bodies to studying human bodies, by inventing several pioneering 3D imaging systems for lifestyle businesses. Today, he finds himself fortunate in building markets for body scanners for lifestyle purposes, such as fitness, health assessment, and shopping. Raj has been a guest lecturer on several occasions for a technology course at Harvard Business School and is a graduate of the prestigious Techstars Accelerator. Raj lives in Rolling Hills, CA with his wife, daughter, and dog Skywalker.
Mike Morris Principle Crest Circle Management Consultants
Mike Morris is the founder and principal consultant for Crest Circle Management Consultants (CCMC), a multi-functional boutique consulting firm providing consulting and advisory services across many consumer products, services and retail markets, including the fitness industry. Fitness industry clients across among club operators and equipment providers include ACAC Fitness & Wellness, Brooklyn Boulders, Chelsea Piers, Curves Jenny Craig, Equinox Fitness, Octane Fitness, Planet Fitness, Spa Lady, and World Health Calgary and Edmonton. Mike has served as a private equity advisor and senior retail executive with more than 30 years of IT, operations, and business management experience. Prior to CCMC, Mike served as a Chief Information Officer, and held numerous senior operational roles, for several small, regional, and entrepreneurial companies including the Vitamin Shoppe, JCREW, The Leslie Fay Companies, and Kasper Suits that went on to become national brands. Mike has also held senior technology positions at Sandoz Pharmaceuticals (now Novartis), Drexel Burnham Lambert, Merrill Lynch, and Arthur Andersen. Mike earned an MBA from the Stern School of Business at New York University and a B.A. in Political Science and International Relations from the University of Bridgeport.
Aldous & Assoc.
Tyler Rice is the owner and operator of Aldous & Associates, PLLC. His work in the fitness industry began in high school, making customer survey calls for his grandfather, Robert L. Rice, a pioneer in the fitness Industry and the former owner of European Health Spa. In college, Tyler worked at Paramount Acceptance as a customer service representative and a collections agent. Tyler took a two year hiatus from work and school to do humanitarian work in Santiago, Chile. In 2009, Tyler graduated from the University of Utah with dual degrees in Economics and International Studies. At this point, Tyler and his partners started Aldous & Associates, a debt collection company that now services over 400 gym locations in nearly all 50 states and Puerto Rico. Tyler works closely to integrate collection strategies with ABC Financial, Jonas Fitness, Motionsoft, and others to streamline the gym collection and retention process. Tyler has guided his collection operations within the fitness industry change such as the term contract to low price high volume and the evolution of social media and gym reputation concern. Tyler is fluent in Spanish. He lives in Salt Lake City, Utah with his wife and three boys. Together, they enjoy all the beautiful adventures the intermountain west has to offer.
Marty Regan - VP - eGYM
After humble beginnings as a promising tow truck driver and a failed stand-up comedian, Marty found himself in the fitness industry a decade ago by accident. After spearheading growth as the first employee at Perkville, the leading reward and engagement programs for fitness, Marty started a new venture working for an already well-established player, Club OS. Throughout his career, Marty has had the opportunity to learn from some of the best, and is honored to bring his diverse background and unique skill set to eGYM as VP of Sales to "make the gym work for everyone"!
Greg Dowd - President - Epsilon
As the leader of the Fitness Portfolio division, Dowd has developed a unique blend of business, technology, analytics, fitness and marketing expertise. Dowd’s mission for his team is to harness the power of analytics, transformative ideas and integrated marketing solutions to create engaging consumer experiences that measurably build clients’ brand and business equity. Greg has a bachelors in computer engineering from Bucknell University, a masters in marketing from George Mason University, and a masters in project management from George Washington University.
Robert Jackson - CEO- FitnessBI
Robert Jackson is a Bay Area native, Founder and CEO of Forma Gym, a Club Industry top 100 club, and is the creator of Fitness BI. Serving more than 1200 health club locations in the US and Canada, Fitness BI is the Business Intelligence platform of choice for top brands including, Crunch Fitness, Retro Fitness, Golds Gym, Planet Fitness, Chuze, EOS Fitness and many more. Recently named one of the Bay Area's 40 people under the age of 40, Jackson personally works with many top operators to uncover hidden insights and bring to life stories found within millions of rows of data.
Wais Asefi CEO Textmunication
Textmunication Holdings Inc provides Internet-based customer relationship management solutions to companies located throughout the world. The Company offers applications that optimize the sales, marketing, and customer service functions through a series of solutions.
Paul O'Reilly Hyland CEO Zeamo
Prior to founding Zeamo, Paul spent most of his career in the global investment industry. As a managing director at both JP Morgan and Dresdner Kleinwort Benson he ran international equity sales for North America and oversaw the New York, Boston and San Francisco offices. He established and oversaw hedge funds sales at both firms. He began his career in London with Charles Stanley, a London stock-broking firm before joining Kleinwort Benson in 1986 as an institutional equity salesman. In 1990, he transferred to Hong Kong as General Manager for Kleinwort Benson Securities (Asia). He moved to New York in 1993 where he later became head of international equity sales for Dresdner Kleinwort Wasserstein. He oversaw the growth and expansion of DrKW’s international equity presence before joining JP Morgan as Managing Director and Head of International Equity Sales. In 2003 he became a founding partner of Trinity Funds LLC, a global macro hedge fund where he was CEO plus responsible for business development and equity research. After selling his stake in Trinity he established Ounavarra Capital Partners, now OCP Capital, an SEC/FINRA registered broker-dealer focused on raising capital for select third-party alternative investment managers. In 2018 he retired from OCP Capital to focus on ZEAMO, a digital fitness platform he founded in 2017. He maintains his brokering activities with Nolan Securities. Paul graduated with a Master’s Degree and a Bachelor’s Degree in Finance from Trinity College Dublin. He is registered by FINRA under Series ,7,9,10,24, 63 & 99 Paul is a keen sportsman having completed a number of triathlons and marathons. He is passionate about improving work place fitness benefits for all employees.