Click on the map to explore neighborhood restaurant and nightlife options
DAY 2:Tuesday, September 29th
7:00 am: Morning workout (optional)
We are pleased to be partnering with the team at VIDA Fitness and SWEATBOX who are opening their doors to all Motionsoft Technology Summit Attendees. Simply take your MTS name badge and enjoy workouts during non-conference hours. Click on a logo below to see location information!
7:30 - 8:45 am: Badge pickup, Breakfast and Networking
8:55 am: Welcome
Al Noshirvani, Chairman, Motionsoft
9:00 am - 10:30 am: Technology Summit Roundtable
More than ever, the member journey and experience is at the epicenter of everything we do. Industries beyond software and technology are adopting customer-centricity and customer success as a business strategy for growth. This panel will address how leaders manage their organizations for change and growth? What is required to architect your organization for customer excellence and how do you operationalize customer success for scale and impact? Advisory Board Members: TBD
Moderator: Rick Caro, President, Management Vision
Rick Caro & The 2019 MTS Advisory Board
10:30 am - 10:55 am: Morning Coffee Break
11:00 am - 12:05 pm
Leveraging a Digital Approach to Reach High Volume Customers
Hear how leading practitioners are leveraging highly scalable digital models to deliver great customer experiences across all your customer channels. Subject matter experts will share lessons on how they've used digital approaches and automation with great results.
(L to R) Robbie Sprechman and Robert Jackson 2019 MTS
12:10 pm - 1:15 pm:
Defining Goals, KPIs and Your Measurement System for Customer Success
Starting with the outcome you want to produce does not have to be a daunting task. Join this session to take the complexity out of defining your goals and measurement system for Customer Success. What are the metrics you should care about, measure, monitor and leverage?
We all have goals (many of them) so do our members. Your approach to planning and execution can make all the difference. Explore how goals-based methodology is producing business outcomes and results for members faster than ever.
Dana Milkie 2019 MTS
3:40 pm - 4:00 pm: Standout Fitness Industry Startups
Get introduced to some of the best new & innovative startups we have met this year!
Spotlight Startups TBD Moderator: Al Noshirvani, Chairman, Motionsoft
Featured startups 2019 MTS
4:05 pm - 5:15 pm: PM Keynote Speaker - TBD
(L to R) Allison Flatley and David Steel. 2019 MTS
5:30 pm - 6:30 pm Networking - Lobby Bar Meet for happy hour at the Lobby Bar, located in the hotel lobby, prior to dinner or take some time to catch up on emails and work before dinner.
7:00 pm - 10:30 pm: Evening Reception & Dinner
DAY 3: Wednesday, September 30th
6:00 am: Group Fitness Class
8:00 am: Continental Breakfast
9:00 am - 10:00 am
Digital Transformation: Remove the Friction from the Journey Today’s time-pressed consumer values ease and convenience. If you have a product they want, it’s your job to make the purchase process as smooth and uncomplicated as possible. To do this, one must first map out the customer’s journey and determine how to create the best user experience. Amazon and Uber are two examples of organizations that have removed a lot of friction from the buying process. We’ll learn from those who are implementing this philosophy.
2019 MTS Cocktail Reception & Dinner
10:00 am - 11:00 am
Intelligence & Insights: Using Data to Increase Engagements and Deliver Results When it comes to data, there is the data you have and the data you wish you had. And then once you have that mountain of data, how do you determine what’s important? In this session, we’ll discuss dashboards and KPIs as well as generating relevant content and offers that ultimately lead to engagement and member results.